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ng999 app handles your information with a clear purpose — we collect only what your account session and payment activity require, and we do not share it outside the boundaries described in this policy. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, certain information is necessary to run that account correctly. We collect the details you enter during registration — your contact information, login credentials and any payment method details you add. For transactions processed through bKash, Nagad or Rocket, we retain a record of the transaction reference and amount as required to reconcile your account wallet and respond to any dispute you raise. We do not store full mobile banking credentials on our servers; the payment rails handle authentication on their own systems. Beyond transaction records, we collect device and session data — such as browser type, operating system and session timestamps — to maintain security across your account and to diagnose problems when they occur. Cookies and similar tracking tools are used to keep your session active and to remember preferences you have set. You can manage cookie behaviour through your browser settings; doing so may affect how certain lobby features load. We do not sell your personal data to third parties. Where we work with third-party service providers to operate the platform, those providers are bound by data-handling agreements consistent with this policy. Eligibility for our platform and the data rights described here depend on your local law and the regions we serve.
Transaction references from bKash payments are retained in your account wallet record for dispute resolution. We do not store your bKash PIN or full account credentials.
Nagad transfer records are logged against your account for reconciliation. Authentication for Nagad transactions happens on Nagad's own system, outside our servers.
Rocket payment references follow the same retention rule as other local wallet transactions — kept for account accuracy and removed when retention periods expire.
This policy covers data we collect directly through your account interactions, payment activity and device sessions on ng999 app. It does not govern data practices on external websites or payment provider platforms that you access through links or wallet integrations on our site. Understanding the boundary between what we control and what third-party services control helps you know exactly where to direct a data question.
Login activity, session timestamps and device identifiers collected when you sign in or browse the lobby fall within this policy. We use this data to maintain account security and detect unusual access patterns.
Transaction references for bKash, Nagad and Rocket deposits and withdrawals are covered. Full payment-platform data — such as your mobile wallet balance — sits on the payment provider's system and is governed by their own policy.
Pages you visit, game lobbies you open and features you interact with on our site are recorded as session data under this policy. This helps us understand which parts of the platform need attention.
External links, payment provider portals and any service you reach by leaving ng999 app are not covered here. Those services have their own policies and we have no control over how they handle your data.
You have several practical options for managing the information we hold on your account. To review the data tied to your profile — contact details, linked payment references and session history — open the account settings section after you log in; the fields visible there reflect what is stored. If any detail is incorrect, such as a contact number or email address, you can edit it directly in your account settings without needing to contact support first. For information that cannot be changed through self-service — such as historical transaction references — you can submit a written request through our support route and we will confirm what is held and whether a correction applies. If you want to ask about retention periods, how long a specific record is kept, or whether a record should be removed, our support team is the right contact. The specific routes for reaching us are listed in the support section below. Where your local law grants additional data rights, those rights apply to the extent that our platform serves your eligible region.
Log in and open account settings to see the contact and payment reference information we hold. The fields shown reflect what is currently stored against your account.
Edit your contact information directly in account settings. For fields that are not self-editable, submit a correction request through our published support route.
If you want to know how long a specific record is kept — a transaction reference or a session log — raise the question with support and we will respond with the applicable retention period.
For any data question that your account settings cannot resolve, contact our support team using the routes published on the site. We will not ask for information beyond what is needed to identify your account.
If a question about your data cannot be resolved through your account settings alone, our support routes are the next step. Use the channel that suits how you prefer to communicate — each route connects to the same account support team who can handle data queries, correction requests and policy questions.
Open the live chat widget on the site to reach account support directly. State that your question is about data or this privacy policy so the team can direct it correctly.
Send a written data request to the email address published in the site's contact or support section. Include your registered contact detail so we can locate your account without delay.
The help centre linked in the site footer contains policy and account articles. Start there for answers to common data questions before submitting a direct request.
Our approach to your data is shaped by what your account actually needs. We keep records for as long as they serve a clear operational purpose — account security, transaction reconciliation or responding to a dispute — and we remove them when that purpose expires. Cookie data is reviewed alongside session data and follows the same retention logic.
Login sessions are monitored for unusual patterns. If we detect access that does not match your usual device or location, account protection steps may be triggered. You can review active sessions in your account settings.
We use cookies to keep your session active and store lobby preferences. You control cookie settings through your browser; restricting certain cookies may affect session continuity or how the mobile lobby loads.
Transaction references are kept for the period required to support account reconciliation and dispute handling. When that period ends, records are removed from active systems. Ask support for the specific retention period that applies to a given record type.
When this policy changes in a material way, we publish the updated version on this page. Continuing to use your account after an update is posted means the updated terms apply to your session going forward.
These questions cover what our members most commonly ask about data handling, account records and their options under this policy. If your question is not answered here, the support routes listed above are your next step.
We collect the details you enter at registration — contact information and login credentials — along with session data such as device type and login timestamps. When you add a payment method like bKash or Nagad, we record the transaction reference and amount, not your full wallet credentials.
We do not sell your data. Where third-party service providers help us operate the platform, they work under data-handling agreements. Payment providers such as bKash, Nagad and Rocket handle their own authentication and hold their own records under their separate policies.
Log in and open your account settings. The fields there reflect your current stored contact and payment reference information. For a more detailed record — such as session history — submit a request through live chat or email support and we will respond with what is held.
Editable fields in account settings can be changed directly. For records that require manual correction — or if you want to ask about removal — contact support through the published email or live chat route. We will confirm what applies based on the retention rules for that record type.
Transaction references are kept for the period needed to support account reconciliation and any dispute that may arise. Once that period passes, records are removed from active systems. Ask our support team for the specific retention period that applies to your payment type.
This policy applies to accounts we actively serve. Access to our platform and the data rights described here depend on your local law and the eligible regions we support. If you are unsure whether your region is covered, check the account registration or contact page for current eligibility details.